![]() If you want us to program your system for you, we do offer pre programming service. Please note that tech support is for assisting with issues you are are stuck on or that need toubleshooting help. Tech support will provide you an example of how to program an item, but they cannot step you through the entire process. We do not provide downloading software and do not provide support for it. This includes 3rd party software, including downloading software. We're only able to support the products that we sell and are trained on. Support for 3rd party products should be provided by the merchant purchased from. Please be advised, we are unable to provide tech support for 3rd party products that you may be using with equipment you purchased from us. We offer toll free tech support for all of the products we sell unless it's noted otherwise, such as with commercial fire alarm panels. While we monitor and often respond to questions directly in the group, other experienced installers also participate in the group and are helpful as well.įinally, If you have have purchased your equipment from us and have an order number and you can't find a solution to your problem, please click here to schedule a tech support callback from a technician. We have also created a Facebook Group that is a great place to seek assistance. Not only is there a trouble shooting section for each product, but there are tons of answers to common specification / capability questions as well. If you are looking for a particular problem rather than a demonstration, our Product FAQ's is a great resource. We offer these for all the DSC, Honeywell, and Interlogix panels that we sell and you can access them here on the Quick Start Programming Guides Page. We also offer our Quick Start Programming Guides that steps you through the alarm programming process step by step. Our support videos are categorized by make and model to help you find what you need fast. These videos demostrate the process visually and is generally much better than we are able to demonstrate over the phone. We've created a growing library videos for all the two issues you may face during your installation. Video technical support can be accessed by navigating your browser to our How To Videos page. If you need guidance for technical support, don't despair! We offer many resources right here on the website for assistance. Total Connect 2.0 Package Monitoring Add-Ons.Central Station Alarm Monitoring Services.
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